Privacy Policy

1. Identity of the Data Controller

Pelxuno (hereinafter "Pelxuno", "we", "us", or "our") operates the website pelxuno.com and provides private mediation facilitation services. Our registered office is located at Av. El Bosque Nte. 69, Oficina 301, Santiago, Chile. You may contact us at info@pelxuno.com or +56 2 2344 2218.

2. Scope of This Policy

This Privacy Policy describes how Pelxuno collects, uses, stores, and protects personal information obtained through this website and in the course of providing our mediation services. It applies to all visitors to pelxuno.com and to individuals who contact us or engage our services.

3. Personal Information We Collect

3.1 Information You Provide Directly

When you complete our contact form or communicate with us, we may collect:

• Full name
• Email address
• Phone number
• Information you include in your message, including descriptions of your situation

3.2 Information Collected Automatically

When you visit our website, we may collect certain technical information automatically, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on those pages
• Referring website (if applicable)
• Device type and operating system

This information is collected through cookies and similar technologies, subject to your consent where required. Please see our Cookie Policy for more information.

4. Purposes and Legal Basis for Processing

We process personal information for the following purposes:

• Responding to inquiries: To respond to messages submitted through our contact form and to assess whether our services may be appropriate for your situation.
• Service delivery: To facilitate mediation sessions and document agreements reached by participants, where you engage our services.
• Website operation: To maintain and improve the technical functioning of our website.
• Legal compliance: To comply with applicable legal obligations under Chilean law.

The legal basis for processing is your consent (for cookies and marketing communications), the performance of a service agreement (for mediation services), and our legitimate interests in operating our business and website.

5. Confidentiality of Mediation Information

Information shared in the context of mediation sessions is treated as strictly confidential. Pelxuno does not disclose mediation communications, session content, or information shared by participants to any third party, except where required by law or with the express written consent of all parties involved.

6. Sharing of Personal Information

Pelxuno does not sell, rent, or trade personal information to third parties. We may share information in the following limited circumstances:

• Service providers: With trusted third-party service providers who assist in operating our website or services, subject to confidentiality obligations.
• Legal requirements: When required to do so by applicable law, court order, or regulatory authority.
• Protection of rights: When necessary to protect the rights, property, or safety of Pelxuno, our clients, or others.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for a period sufficient to manage the inquiry and any resulting engagement. Mediation-related documentation is retained in accordance with our service agreements and applicable legal requirements.

8. Your Rights Under Chilean Law

Under Law No. 19.628 on Protection of Private Life (Chile), you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of personal information, subject to legal retention obligations
• Withdraw consent for processing based on consent

To exercise these rights, please contact us at info@pelxuno.com. We will respond to requests within a reasonable timeframe in accordance with applicable law.

9. Data Security

Pelxuno implements reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure transmission protocols, access controls, and staff confidentiality obligations. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Cookies

Our website uses cookies. Please refer to our Cookie Policy for detailed information about the cookies we use and how to manage your preferences.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date of the most recent revision is shown at the top of this page. Continued use of our website following any changes constitutes acceptance of the updated policy.

13. Contact

For questions about this Privacy Policy or our data practices, please contact us:

• Email: info@pelxuno.com
• Phone: +56 2 2344 2218
• Address: Av. El Bosque Nte. 69, Oficina 301, Santiago, Chile